If you're prompted, enter your Exchange mailbox credentials. For example:Įnter the changed EWS External URL address into a browser. Use the value that you found in the EWS External URL setting, and then change it so that it ends with Exchange.asmx. Look for the Exchange Web Services (EWS) setting at EWS External URL. Press and hold Ctrl, right-click the Lync icon in the notification area, and then click Configuration Information. For help configuring your Outlook profile or contact your administrator, or go to the following Microsoft Knowledge Base article:Ģ436962 'There was a problem connecting to Microsoft Office Outlook' error when you sign in to Skype for Business Online Is Lync discovering the correct Exchange server? Typically, your Exchange email address and Lync sign-in address will be the same, but in some cases they may be different. Is Outlook running and configured to use the correct profile?įor the best experience, add your Exchange email account to Outlook and then set it as the default mail profile. For more information, go to the following Microsoft websites: Make sure that you're using the most up-to-date Lync client.

Solution Solutions for Skype for Business Online users Are you using the most up-to-date Lync client? History, voice mail, and Outlook-related features might be unavailable or out of date until the connection is restored.

Lync will attempt to repair the connection until it is fully restored. Lync is experiencing connection issues with the Exchange server.Lync is in the process of determining the location of Exchange Web Services.Cannot connect to Exchange Web Services to retrieve Calendar and Out of Office Information.History, voice mail and Outlook-related features will be unavailable. Lync will attempt to retry the connection. Lync cannot connect to the Exchange server.In the Lync client, you may receive one of the following error messages: You don't receive Missed Conversation notifications.You don't receive voice mail notifications.Out of Office messages aren't displayed.There's no availability or Free/Busy information in contact cards.Contact cards display incorrect information or nothing at all.Conversation history tab is empty in Lync 2013.Conversation history isn't saved to Outlook.When you try to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013 on a computer that's running Outlook, you may experience the following issues:

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